InHealth Endoscopy is a new company that has recently been acquired by InHealth Group. Formerly known as Prime Diagnostics Limited, InHealth Endoscopy has been the leader for community based diagnostic endoscopy provision and provides effective, innovative and high quality services to both the NHS and for privately insured patients or those wishing to pay for their test.
We operate from a number of sites in England; however our philosophy and attention to quality and safety is the same whichever site you are treated at.
Each site provides trans-nasal endoscopy, Flexible Sigmoidoscopy, Colonoscopy. Some sites also provide outpatient clinics, whilst one site is also providing a capsule endoscopy service.
Our aims are simple. We want to provide an evidence based local service, in which we see patients quickly, increase choice and deliver excellent outcomes. The patients that we see in our units are referred by their GP with a range of problems that do not require the specialist services of a District General Hospital, but who require a full investigation, a detailed report and aftercare advice.
We believe that in order to provide the highest quality service, we need to make it as easy as possible for patients and their carers to comment and provide feedback. Properly shared, this creates a culture of learning and effectiveness, where staff can review and audit effectiveness and performance. We have an open book policy and share anonymised data on clinical outcomes with other similar services to help benchmark and identify areas of improvement.
Our units are staffed by highly qualified nursing and medical staff who are appraised annually and have their clinical practice assessed using a variety of methods such as competency assessment, observation of clinical practice using agreed tools, and review of personal development and performance. Nursing staff attend courses run by specialist providers such as Gastro Intestinal Nursing, whilst the Endoscopists attend update training provided by the annual BSG conference as well as those run by JAG and the Primary Care Society for Gastroenterology.
As part of our quality assurance, we routinely collect outcome data against the key British Society for Gastroenterology standards. These are:
This information is reviewed in our quality circle meetings and also is collated and discussed at clinical governance meetings.
We are registered with the Care Quality Commission. Each unit has a Registered Manager who is responsible for ensuring that the stringent requirements of the Health and Socila Care Act are met. Inspection reports for all the units we operate can be downloaded from the CQC website.
During 2013/14, we will roll out the accreditation of our sites by the Joint Advisory Group (JAG), so that by the end of 2014, all the units we operate will have undergone JAG assessment.
JAG is a voluntary quality assurance process which sets a range of standards to ensure that safety, quality, patient outcomes, training and the environment meet the latest standards and can be evidenced. The unit supplies data on a wide range of indicators, called the Global Rating Scale, every six months.
Our clinical quality processes are based around the key principles of the Global Rating Scale (GRS):